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Coronavirus (COVID-19)

If you have a cough, fever or shortness of breath since returning from a category 1 or 2 risk area, phone your GP or NHS 24 (111) if your GP is closed.
If you don't have symptoms, visit NHS inform. for general advice or phone 0800 028 2816.

Who you will speak to

1. Introduction to the 111 serv... 4. During your call
2. When to phone 111 5. After your call
3. Who you will speak to  

The NHS 24 111 service is run by a range of healthcare professionals.

Call handler

Call handlers will ask you a variety of questions to allow them to either:

  • deal with your call
  • if appropriate, put you through to a health professional

Nurse practitioner

Nurse practitioners can provide general healthcare advice.

Dental nurse

111 includes the Scottish Emergency Dental Service (SEDS). If your symptoms include toothache or dental problems during the out of hours period, our dental nurses can assess your condition, provide self-care advice or refer you for emergency treatment, if appropriate.

Pharmacy advisor

Pharmacy advisors are the experts in medicines and provide information on all aspects of medication and medication enquiries. They can advise on:

  • appropriate doses
  • drug interactions
  • overdose
  • missed doses.
  • minor ailments such as sore throat ,constipation and conjunctivitis

Mental health nurse

Mental health nurses can provide specialist advice on mental health issues.

Health information advisor or operator

Our health information team is here to provide general health information including:

  • stop smoking advice
  • local health service information
  • patient rights
  • care information