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Coronavirus (COVID-19)

If you have a cough, fever or shortness of breath since returning from a category 1 or 2 risk area, phone your GP or NHS 24 (111) if your GP is closed.
If you don't have symptoms, visit NHS inform. for general advice or phone 0800 028 2816.

How to make a FOI request

1. Our FOI policy 4. How to make a FOI request
2. What we already publish 5. Freedom of information form
3. Information exemptions  

How to make an FOI request

If you cannot find the information you're looking for on the NHS 24 website, or in our publication scheme, you can make a request for information: 

You can make a request by completing our Freedom of Information form.

We will respond to your request within 20 working days. Some requests may incur a charge but you will be informed of this before you receive a final response.

Unhappy with your response?

If you're unhappy with the response you receive you have the right to ask for us to carry out an internal review of the decision.

You can request a review by emailing: foi@nhs24.scot.nhs.uk.

If you remain unhappy after the outcome of our internal review, you can appeal to the Scottish Information Commissioner

Information about your rights under the Freedom of Information (Scotland) Act 2002 is also available through the Scottish Information Commissioner.