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Coronavirus (COVID-19)

If you have a cough, fever or shortness of breath since returning from a category 1 or 2 risk area, phone your GP or NHS 24 (111) if your GP is closed.
If you don't have symptoms, visit NHS inform. for general advice or phone 0800 028 2816.

Our policy

1. Our policy 3. Information from your call
2. Our websites 4. Data protection

Overview

The NHS 24 website (nhs24.scot) and NHS 24 111 phone service is owned and operated by NHS 24 on behalf of NHS Scotland and the Scottish Government.

NHS 24 is committed to ensuring privacy is protected and that users can be assured that any information will only be used in accordance with the privacy requirements outlined in this policy.

This policy outlines:

  • what information we collect
  • how we collect this information
  • how we store this information securely
  • who we share it with
  • how you can access it

Data collection

The types of information we collect will depend on how you access and interact with us:

  • by visiting our website
  • by phoning the 111 service

NHS 24 deals with personal and special category (sensitive) data, as classified under the relevant data protection legislation such as the General Data Protection Regulation (GDPR).

Compliance

This policy is compliant with the relevant data protection legislation such as the General Data Protection Regulation (GDPR), and we're committed to compliance procedures that demonstrate this.